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Sign up now to begin onboarding for FortisBC Power Hours for Business with LiveDR support.
About the Power Hours for Business Program
FortisBC's Power Hours for Business program provides financial incentives to commercial and industrial customers who reduce electricity use during peak demand periods (typically 4–9 PM.)
FortisBC administers the program, defines eligibility requirements, establishes incentive structures, dispatches official demand response events, and issues payments to participating customers.
For complete program details, eligibility criteria, and official terms and conditions, please visit the Power Hours Rewards Program for business page here.
Rainforest Automation enhances the participation experience through LiveDR™.
How LiveDR Enhances Your Participation
LiveDR is Rainforest Automation's real-time monitoring and engagement platform designed to support customers participating in the Demand response pathway under FortisBC's Power Hours for Business program.
This offering supports manual, employee-led participation. It does not automate equipment control or override building systems.
Complimentary EAGLE Smart Meter Gateway
A secure gateway device that connects to your existing smart meter and enables real-time electricity data visibility. The EAGLE device is included at no cost as part of your participation.
LiveDR Web Portal & Mobile App
Access real-time electricity usage during events so your team can monitor performance while implementing manual load reduction actions.
Structured Onboarding & Behavioural Response Planning
Following enrollment, our team conducts a dedicated onboarding session with your operational stakeholders to:
- Review your facility load profile
- Identify realistic behavioural reduction actions (e.g., HVAC setpoint adjustments, lighting reductions, equipment scheduling changes)
- Develop a simple event-day action plan
- Define internal roles and communication procedures
This ensures your team is prepared before the first official event.
Onboarding Readiness Activities
As part of onboarding, we work with your team to prepare for participation by:
- Reviewing and practicing your manual response plan
- Validating expected load reduction opportunities
- Confirming real-time visibility and communication processes
- Identifying any operational improvements before live events begin
These onboarding activities help build confidence, align internal roles, and improve readiness for dispatched events.
Ongoing Event Monitoring & Check-Ins
During official Power Hours events, LiveDR provides real-time visibility so your team can see the impact of manual adjustments as they occur.
Following events, we provide performance summaries. We also conduct periodic check-ins to:
- Review reduction results relative to expectations
- Confirm participation levels remain on track (60% seasonal requirement)
- Identify opportunities to improve manual response strategies
- Ensure a positive and manageable customer experience
Our objective is to support consistent behavioural participation and help you maximize eligible seasonal incentives.
Frequently Asked Questions (FAQs)
Is new equipment required?
Yes. Rainforest provides an EAGLE smart meter gateway at no cost as part of participation. The device connects securely to your existing smart meter and enables real-time data visibility.
Will installation disrupt facility operations?
No. The EAGLE device is self-installed near your smart meter. No electrician or operational interruption is required.
How will I know if I am meeting reduction targets?
During events, LiveDR provides real-time visibility into your facility's performance, allowing you to confirm progress toward your reduction goals.
What happens during a test event?
A test event is scheduled prior to regular participation to validate your load reduction strategy and confirm response capability. This ensures readiness before official events are dispatched.
Who should I contact with questions about incentives or eligibility?
FortisBC administers the program. For official program rules, incentive details, or eligibility requirements, please visit the Power Hours Rewards Program for business page here or contact FortisBC directly.
Who should I contact for onboarding or technical support?
For device installation, onboarding assistance, or LiveDR platform support, visit the Rainforest Automation support page here.